I have been working for 3 months, when will I receive my benefits?

After you have worked 3 FULL calendar months (not including the month you started) you will be eligible for benefits on the 1st day of the following month. (Example: Hired: May 27th, 2023; Eligibility: September 1st, 2023). Once you become eligible, please complete and submit the Registration Form to the PBAS Benefits office. Please note: These are not the same forms you fill out on your first day of employment. Email: 247benefits@pbas.ca Phone: 604.945.7607 or 1.800.663.7977 Fax: (604) 945-7657 Mail: PBAS Benefits Office 103 – 14936 32 Avenue Surrey BC V4P 3R5

What is my 2 year anniversary date for glasses?

Your 2-year anniversary comes from the first date of purchase. For example, if you received an eye exam or purchased prescription glasses or contacts on June 18, 2023, your vision coverage benefit will renew on June 18, 2025. If you need to confirm your anniversary date for glasses, contact the PBAS Benefits office. Please note: The Union office does not process claims or have access to your benefit records.

Where do I send my claim form?

All claims must be sent to the PBAS Benefits office by either email, fax or by mail. Please submit all receipts when submitting your claim. Email: 247benefits@pbas.ca Fax: (604) 945-7657 Mail: PBAS Benefits Office 103 – 14936 32 Avenue Surrey BC V4P 3R5

Can I fax or email my claim form or registration card?

Yes, all Registration Forms can be sent to the PBAS Benefits office by: Email: 247benefits@pbas.ca Fax: (604) 945-7657 Mail: PBAS Benefits Office 103 – 14936 32 Avenue Surrey BC V4P 3R5

What do I have to do when I go to the dentist?

Please present your benefit card to the dentist for direct billing. The dental office can contact our office for a breakdown of your dental coverage. If you do not have your benefit card, call the PBAS Benefits office. Email: 247benefits@pbas.ca Phone: 604.945.7607 or 1.800.663.7977 Fax: (604) 945-7657 Mail: PBAS Benefits Office 103 – 14936 32 Avenue Surrey BC V4P 3R5

Yes, you will receive your Benefit card after submitting your completed and signed Registration Form to the PBAS Benefits office by email, mail or by fax. If you are an existing member and have not yet received your benefit card, please contact the PBAS Benefits office. Email: 247benefits@pbas.ca Phone: 604.945.7607 or 1.800.663.7977 Fax: (604) 945-7657 Mail: PBAS Benefits Office 103 – 14936 32 Avenue Surrey BC V4P 3R5

What do I do if I want to add/remove someone from my plan?

You will need to complete a new Registration Form to make changes and update any personal information. Proof of change may be required. Members must submit a Registration Form to: Add/remove dependant(s) from their plan Change SIN (** proof required) Change address (** members must update their new address and phone number with the Employer, Local 247 Office, and PBAS Benefits office) Change of name (**proof required) Change of beneficiary Please submit the completed and signed Registration Form to the PBAS Benefits office. Phone: 604.945.7607 or 1.800.663.7977 Fax: (604) 945-7657 Mail: PBAS Benefits Office 103 – 14936 32 Avenue Surrey BC V4P 3R5

I did not get reimbursed for my full claim.

Please contact the PBAS Benefits office for assistance. You will need to provide the following information: What type of claim? (Vision, Drug, Extended Health Care, Dental) How your claim was submitted? (email/fax/mail/EDI) Date of Claim submission What was your total claim amount? Email: 247benefits@pbas.ca Phone: 604.945.7607 or 1.800.663.7977 Fax: (604) 945-7657 Mail: PBAS Benefits Office 103 – 14936 32 Avenue Surrey BC V4P 3R5

Can I be reimbursed for this particular drug?

Please contact the PBAS Benefits office to check. Please provide the DIN (Drug Identification Number) and name of drug. Email: 247benefits@pbas.ca Phone: 604.945.7607 or 1.800.663.7977 Fax: (604) 945-7657 Mail: PBAS Benefits Office 103 – 14936 32 Avenue Surrey BC V4P 3R5

I have already sent in my claim forms, how long does it take to receive my cheque?

Claims can take up to 5 business days to be processed. We recommend all members complete and submit the Direct Deposit Form. If you have any questions, contact the PBAS Benefits office. Email: 247benefits@pbas.ca Phone: 604.945.7607 or 1.800.663.7977 Fax: (604) 945-7657 Mail: PBAS Benefits Office 103 – 14936 32 Avenue Surrey BC V4P 3R5

Is my family covered?

No, health coverage is not provided for spouse or dependant(s). Full-time members and their spouses and eligible dependant(s) will have dental coverage on the full-time plan (Group B).

If I am away for more than a 4-week pay period, what should I do?

Complete the Missing Hours Form to remain in benefit while on leave. The Form must be completed by the member and their employer. Types of leave covered by the plan include compassionate, vacation, illness or injury, parental/maternal, and other employer-approved leaves. Contact the PBAS Benefits office if you have questions. Email: 247benefits@pbas.ca Phone: 604.945.7607 or 1.800.663.7977 Fax: (604) 945-7657 Mail: PBAS Benefits Office 103 – 14936 32 Avenue Surrey BC V4P 3R5

By Employer

AT WORK FOR

you

Through the process of collective bargaining, UFCW Local 247 has been successful in negotiating benefits for many of its members. If your employer is not listed below, know that you may be entitled to separate benefits covered by your employer, so we encourage you to review your collective agreement or contact your employer for details.

It’s always recommended that members contact their designated plan administrator before incurring in any expenses to ensure they’ll be covered. Enrollment or pre-registration may be required by some plans.

All benefit questions must be directed to your Plan Administrator.

SELECT AN EMPLOYER BELOW TO VIEW BENEFITS.

BC TREE FRUIT

BC TREE FRUIT BENEFIT PLAN

*Effective May 2024

myHSA
Plan Administrator : Luminita Evans
Tel: 250.317.4783
Email: levans@bctree.com

Pacific First Dental & Healthcare Plans
#215 – 3993 Henning Drive
Burnaby, BC V5C 6P7

Tel: 604.293.1974 or 1.800.345.5515
Email: info@pacific-first.com
Website: www.pacific-first.com

BC TREE FRUIT PENSION PLAN

BC Tree Fruit Payroll Department

Tel: 250.470.4200
Email: payrollandhr@bctree.com

CENTENNIAL FOODS - RICHMOND PLANT

CANADIAN COMMERCIAL WORKERS INDUSTRY PENSION PLAN

PBAS
Unit #103 – 14936 32nd Avenue
Surrey, BC V4P 3R5

Tel: 1.800.665.1223
Email: contactus@ccwipp.ca
Website: www.ccwipp.ca

fresh st. market #9 and # 33

UFCW PENSION PLAN

Bilsland Griffith Benefits Administration
1000 – 4445 Lougheed Highway
Burnaby, BC V5C 0E4

Tel: 1.888.345.8329
Email: ufcw@bgbenefitsadmin.com
Website: www.ufcwpensionplan.com

IGA #49 (TRIWEST FOODS)

UFCW RETAIL MEAT DENTAL PLAN

Bilsland Griffith Benefits Administration
1000 – 4445 Lougheed Highway
Burnaby, BC V5C 0E4

Tel: 1.855.247.8329
Email: retail.meat.dental@bgbenefitsadmin.com

UFCW PENSION PLAN

Bilsland Griffith Benefits Administration
1000 – 4445 Lougheed Highway
Burnaby, BC V5C 0E4

Tel: 1.888.345.8329
Email: ufcw@bgbenefitsadmin.com
Website: www.ufcwpensionplan.com

KOOTENAY MARKETS

UFCW RETAIL MEAT DENTAL PLAN

Bilsland Griffith Benefits Administration
1000 – 4445 Lougheed Highway
Burnaby, BC V5C 0E4

Tel: 1.855.247.8329
Email: retail.meat.dental@bgbenefitsadmin.com

UFCW PENSION PLAN

Bilsland Griffith Benefits Administration
1000 – 4445 Lougheed Highway
Burnaby, BC V5C 0E4

Tel: 1.888.345.8329
Email: ufcw@bgbenefitsadmin.com
Website: www.ufcwpensionplan.com

LOBLAW SOUTH SURREY DC

UFCW 247 BENEFIT TRUST FUND

PBAS
Unit #103 – 14936 32nd Avenue
Surrey, BC V4P 3R5

Tel: 604.945.7607 or 1.800.663.7977
Email: 247benefits@pbas.ca

SUPERSTORE

UFCW 247 BENEFIT TRUST FUND

PBAS
Unit #103 – 14936 32nd Avenue
Surrey, BC V4P 3R5

Tel: 604.945.7607 or 1.800.663.7977
Email: 247benefits@pbas.ca

CANADIAN COMMERCIAL WORKERS INDUSTRY PENSION PLAN

PBAS
Unit #103 – 14936 32nd Avenue
Surrey, BC V4P 3R5

Tel: 1.800.665.1223
Email: contactus@ccwipp.ca
Website: www.ccwipp.ca

SAFEWAY

UFCW HEALTH & WELFARE TRUST

Safeway Employee Service Centre

Tel: 1.800.295.3348

UFCW PENSION PLAN

Bilsland Griffith Benefits Administration
1000 – 4445 Lougheed Highway
Burnaby, BC V5C 0E4

Tel: 1.888.345.8329
Email: ufcw@bgbenefitsadmin.com
Website: www.ufcwpensionplan.com

UFCW RETAIL MEAT DENTAL PLAN

Bilsland Griffith Benefits Administration
1000 – 4445 Lougheed Highway
Burnaby, BC V5C 0E4

Tel: 1.855.247.8329
Email: retail.meat.dental@bgbenefitsadmin.com

STONG'S

UFCW RETAIL MEAT DENTAL PLAN

Bilsland Griffith Benefits Administration
1000 – 4445 Lougheed Highway
Burnaby, BC V5C 0E4

Tel: 1.855.247.8329
Email: retail.meat.dental@bgbenefitsadmin.com

UFCW PENSION PLAN

Bilsland Griffith Benefits Administration
1000 – 4445 Lougheed Highway
Burnaby, BC V5C 0E4

Tel: 1.888.345.8329
Email: ufcw@bgbenefitsadmin.com
Website: www.ufcwpensionplan.com

LOBLAW DISTRIBUTION CENTRES

UFCW 247 BENEFIT TRUST FUND

PBAS
Unit #103 – 14936 32nd Avenue
Surrey, BC V4P 3R5

Tel: 604.945.7607 or 1.800.663.7977
Email: 247benefits@pbas.ca

CANADIAN COMMERCIAL WORKERS INDUSTRY PENSION PLAN

PBAS
Unit #103 – 14936 32nd Avenue
Surrey, BC V4P 3R5

Tel: 1.800.665.1223
Email: contactus@ccwipp.ca
Website: www.ccwipp.ca

WHOLESALE CLUB

UFCW 247 BENEFIT TRUST FUND

PBAS
Unit #103 – 14936 32nd Avenue
Surrey, BC V4P 3R5

Tel: 604.945.7607 or 1.800.663.7977
Email: 247benefits@pbas.ca

CANADIAN COMMERCIAL WORKERS INDUSTRY PENSION PLAN

PBAS
Unit # 103 – 14936 32nd Avenue
Surrey, BC V4P 3R5

Tel: 1.800.665.1223
Email: contactus@ccwipp.ca
Website: www.ccwipp.ca

VERSACOLD DERWENT

CANADIAN COMMERCIAL WORKERS INDUSTRY PENSION PLAN

PBAS
Unit #103 – 14936 32nd Avenue
Surrey, BC V4P 3R5

Tel: 1.800.665.1223
Email: contactus@ccwipp.ca
Website: www.ccwipp.ca

By Employer

AT WORK FOR

you

SELECT AN EMPLOYER BELOW TO VIEW BENEFITS.

BC TREE FRUIT

BC TREE FRUIT BENEFIT PLAN

BC TREE FRUIT PENSION PLAN

CENTENNIAL FOODS - RICHMOND PLANT

CANADIAN COMMERCIAL WORKERS INDUSTRY PENSION PLAN

fresh st. market #9 and # 33

UFCW PENSION PLAN

IGA #49 (TRIWEST FOODS)

UFCW RETAIL MEAT DENTAL PLAN

UFCW PENSION PLAN

KOOTENAY MARKETS

UFCW RETAIL MEAT DENTAL PLAN

UFCW PENSION PLAN

LOBLAW SOUTH SURREY DC

UFCW 247 BENEFIT TRUST FUND

SUPERSTORE

UFCW 247 BENEFIT TRUST FUND

CANADIAN COMMERCIAL WORKERS INDUSTRY PENSION PLAN

SAFEWAY

UFCW HEALTH & WELFARE TRUST

UFCW PENSION PLAN

UFCW RETAIL MEAT DENTAL PLAN

STONG'S

UFCW RETAIL MEAT DENTAL PLAN

UFCW PENSION PLAN

LOBLAW DISTRIBUTION CENTRES

UFCW 247 BENEFIT TRUST FUND

CANADIAN COMMERCIAL WORKERS INDUSTRY PENSION PLAN

WHOLESALE CLUB

UFCW 247 BENEFIT TRUST FUND

CANADIAN COMMERCIAL WORKERS INDUSTRY PENSION PLAN

VERSACOLD DERWENT

CANADIAN COMMERCIAL WORKERS INDUSTRY PENSION PLAN

UFCW247 Benefits Trust Fund – Frequently Asked Questions